Frequently Asked Questions
Location + Store Hours
4605 Olive Street
St. Louis, Missouri 63108
314 · 454 · 6868
Mon thru Sun 9:00 – 5:00
4600 Olive Street
St. Louis, Missouri 63108
314 · 454 · 5858
Wed thru Sat 10:00 – 4:00
In an effort to maintain the heath of our employees & customers
we ask that you comply with the following:
- Individual or small group shopping is encouraged
- Please maintain a distance of 6 feet between you and other customers
- We are wearing masks and we request that all customers (5 and over) wear one too.
- Hand sanitizer is available throughout the store and register areas will be wiped down in-between all transactions.
Bowood Farms and Holliday are closed on the following days:
Easter, Independence Day, Thanksgiving, Christmas Day and New Year’s Day.
Bowood Farms and Holliday will Close Early on Christmas Eve, New Year’s Eve, Memorial Day and Labor Day.
Return & Hold Policies
Products may be returned within 14 days of purchase in original packaging and condition, with receipt. Plants may be returns within 24 hours of purchase in original container and condition, with receipt. Sale and discounted purchases are not returnable.
Bowood Farms warranties the health and survival of trees and shrubs that are planted in the ground for 3 months from the date of purchase at full purchase price. Our warranty is limited to replacement of the plant or a store credit in the amount of the purchase price of the plant, if a replacement is not available, not a refund. Additional costs such as labor and delivery are not covered under the warranty. We recommend that customers follow the planting and care instructions on our website to ensure plant success.
Yes, we offer Basic Bowood Delivery every Tuesday and Friday. Orders must be placed by noon one day prior. We will leave your delivery on your driveway or front porch, unless otherwise specified. You can leave instructions for our driver in the notes at checkout on www.shopbowood.com. Upon completion of delivery, you will be notified via email that your delivery has been made. In severe weather circumstances (either hot or cold) we may postpone delivery. We are not liable for orders that are damaged after delivery or lost due to theft. All delivery prices are calculated based on your zipcode.
We install material that is in a two gallon or larger container. All materials must be purchased from Bowood. Proper soil amendments and mulch are included with all installations. Our installation services are available weekly and are for homeowners in St. Louis City and St. Louis County. Call today for our installation rates.
All items may be returned within 14 days of purchase in original packaging and condition, with receipt. Items without receipt can be returned for store credit only, at current selling price. Sale and discounted purchases are not returnable.
We are happy to hold unpaid merchandise for 24 hours. Paid merchandise will be held 2 weeks.
The Studio at Bowood
Don’t miss another class or workshop at The Studio! Sign up for our newsletter and you will be the first person to know when we release a new month of classes, workshops or any other exciting events at Bowood.
For most of our classes, the supplies are provided. If not, it will be noted in the description of the event.
We open the studio 10 minutes prior to the scheduled class time. If you arrive early, feel free to browse Bowood or grab a refreshment at Café Osage.
Notice of withdrawal from a workshop or class must be made at least 14 days prior to the start date. No refunds or transfers will be given for withdrawals made after that time. No refunds or transfers will be given for workshops or classes missed due to illness, personal conflict, or other reasons. Bowood reserves the right to cancel, combine, or reschedule a workshop or class to adjust for enrollment. If Bowood cancels a workshop or class, you may transfer to another workshop or class or receive a full refund. Please email email@example.com if you wish to withdraw from a workshop or class.
If you have ideas for future classes or potential teachers, questions about an upcoming class or workshop or any other general questions please feel free to contact our event coordinator, Anne at firstname.lastname@example.org.
Yes! We are happy to host a private class for your group and offer an array of class topics and workshop options. The Studio is available during regular Bowood operating hours and availability is based on the current schedule and open time slots. At this time we are limiting all classes to 7 participants.
If you are interested in a private class please email Anne at email@example.com
Yes! The studio is available for rent for a private events. It makes a great space for your next meeting or team building exercise. The Studio is available during regular Bowood operating hours. A minimum of two-hours must be met for the rental. At this time we are limiting the number of people in The Studio to 10 people for private rentals.
If you are interested in renting the studio please contact our event coordinator by filling out this form.
Still have questions?
Feel free to call us during business hours at 314-454-6868.